Contingency Collections
"The Science Behind the Phone Calls and Letters Drives our Performance"
The key factors for success in today's contingency collection environment have changed dramatically over the past several years and Arrow continues to lead the way. The tip of the collection "iceberg" is visible phone calls and letters - but the real value remains hidden beneath. When you combine Arrow's 40+ years of traditional expertise with today's sophisticated analytical techniques, you have an unbeatable combination. Arrow leverages its immense database to segment accounts to drive maximum liquidity for our clients in the minimum time. The "dollars are hidden within the data" and Arrow has the skills to unlock the code to optimize contact management. The discipline is complex, but the results are simple - maximized revenues for our clients.
The Arrow Advantage:
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Proprietary Scoring System—This enables us to scientifically segment accounts and immediately apply the appropriate collections strategy to each. The benefit for you is faster and more robust liquidation, as this intelligence is applied to operations.
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Real-time Data Warehouse—Having lots of data is one hurdle, knowing how to apply it to operations is another. At Arrow, we have invested in developing the tools that allow us to actively monitor performance on your accounts and deploy the subtle strategic changes that drive optimum liquidation.
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Over 40 years of experience—All of our science and technology would be useless if we didn't have the supporting in-house collections platform. With four strategically located call centers, enhanced multi- stage training, and a seasoned management team supported by an independent internal compliance group, Arrow has the muscle to
drive the "Science!"
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Dedicated Servicing Teams—In order to ensure consistency in servicing accounts, we dedicate specific teams of collectors to each of our clients. Dedicated teams ensure true accountability for meeting and exceeding performance standards. At Arrow, we welcome the oversight of our clients and take pride in our compliance and reporting mechanisms.
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