Backup Servicing
"Whenever You Need Us, We'll Be There — Over 40 Years of Continuous
Reliability"
Ensuring business continuity is an imperative for ABS issuers, trustees, investors or anyone else
with an interest in a consumer loan portfolio. Even a short disruption in the servicing platform can
result in significant financial and compliance impact. Reliability is the key and for over 40 years
Arrow has a track record second to none. In 2004 Standard & Poor's reaffirmed its "Strong" ranking for Arrow as a Consumer Finance Special Servicer. Should there be a need to make servicer change, Arrow stands ready to assist
clients and implement a prompt and seamless transfer from backup to primary servicer. In addition to
our operational platform, our risk management capability enables us to monitor and independently
analyze portfolio performance for early warning signs to ensure requirements are being met. Experience, reliability,
operational capability and robust analytics make Arrow a back-up servicing partner of choice.
The Arrow Advantage:
Customizable Service Level—Arrow offers hot, warm and cold backup servicing solutions
to align with your needs. From basic monthly tape verification, to performance monitoring and analysis,
and all the way to parallel servicing, our customers can pick the option that is right for them. -
Customer Knowledge—Arrow fields a robust management team featuring significant
experience in not only receivables management, but in also in banking and structured finance sectors as
well. Understanding your business environment is an essential component of any backup servicing strategy.
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Robust Infrastructure—Our nationwide call centers are linked by a redundant and
hardened information technology infrastructure, so Arrow's customers can be sure that we will safeguard
their data and be ready to assist when called upon. We feature an information security policy that is
based on BS7799/ISO17799, the most widely recognized security standard in the world. To ensure business
continuity, our critical data is mirrored to a remote backup site on a real time basis. It's all about
reliability, and Arrow makes sure that customer data remains both secure and available.
Stability—In order to have reliability, you must have financial and
managerial stability. Arrow has been in the business of portfolio servicing for over 40 years and is
now part of the Sallie Mae (NYSE: SLM) family of companies. Our customers can be confident in selecting
Arrow as a backup servicing partner.
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